盛夏炎炎，有新装、移机、拆机需求的电信用户不必再一趟趟跑营业厅；预约宽带新装、维修后，更不必等了又等。新装宽带时，师傅上门时间与约定时间不会相差5分钟以上……近期，上海电信推出一系列服务升级方案，让用户不跑路，少干等。
这些举措包括：上海电信持续扩充“线上服务清单”，所有业务都可通过“电信营业厅”App、“上海电信”微信公众号及小程序、上海电信网上营业厅（www.189.cn）线上办理。上海电信相关负责人表示，特别是原先顾客不胜其烦的补SIM卡、拆机等涉及身份证识别、只能线下办的业务，如今也能线上办理。
为方便老年用户，上海电信还特地开辟适老化专区，简化页面信息，放大字体，并将话费、流量、语音剩余时长、积分信息等老年用户最上心的基础信息直接标出。
上海电信面向全市个人与家庭客户，免费提供有线宽带及无线Wi-Fi测速服务。
以往，用户有新装或者维修宽带需求时，最怕约好时间，师傅不能准时上门。近期，上海电信承诺，针对个人与家庭客户的宽带、固话、全屋Wi-Fi等业务的维修服务，1小时内响应；新装业务将预约时间的精准度，从原先的2小时缩短至5分钟。
为此，上海电信还在沪上首推能实时查看上门服务人员“坐标”的服务。客户预约后，可通过登录“上海电信”“中国电信上海客服”微信公众号及“电信营业厅”App，像看网约车的移动路线一样，了解上门师傅实时位置和位移情况，减少在家“干等”的时间。
此外，不少用户在搬家时有这样的烦恼，宽带移机到新房子后，老屋就没有宽带可用了。为此，上海电信近期又推出宽带迁移新旧并存服务。即宽带迁移到新地址后，旧址宽带一个月内可继续上网。
上海电信承诺：政企客户通信需求，一周七天全服务。
上海电信近期推出的服务承诺还有：每周提供2000单免费上门宽带测速服务，客户可登录“上海电信”微信公众号进行预约。每户家庭一年最多可预约两次上门测速；政企客户若有业务咨询，上海电信将在2小时内主动联系，如需上门，可按客户预约时间上门服务，一周七天无休；上海电信营业厅135家“爱心翼站”，近250名“爱心大使”为广大市民免费提供休息补给、手机辅导、日常医疗紧急救助（部分营业厅还配备AED设备）等公益服务。每周二固定开设“幸福课堂”，为不会使用智能手机的老年人排忧解难。
上海电信营业厅135家“爱心翼站”，近250名爱心大使为市民提供服务。（资料照片）返回搜狐，查看更多
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